Frequently Asked Questions
Everything you need to know about your Threadart experience.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping within the continental United States usually takes 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unopened packaging to qualify for a full refund. Please note that customized or used items are not eligible for return.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products eco-friendly?
We are committed to sustainability. Many of our textile and craft products are sourced from manufacturers that prioritize organic materials and ethical production standards.